10% OFF YOUR FIRST ORDER - USE CODE WELCOME AT CHECKOUT

FREQUENTLY ASKED QUESTIONS

Customer service is very important to us and we're here to answer any queries you may have.
Our helpdesk is open 10am-5pm Mon-Fri and we ask you to allow 48 hours for one of our team members to get back to you.
As a small online UK-based business, we do not have the capacity to offer call centre customer service. However we aim to answer your emails within 48 working hours. Please make sure you read the FAQs below which may answer any of your questions. Alternatively if your question is still unanswered please email us from our "CONTACT US" page.



CAN I EXCHANGE AN ITEM?

Unfortunately we can not exchange items as we are not guaranteed to have your size available. We recommend you purchase the correct item and return the unwanted item back to us. We will refund you as soon as possible.


HOW LONG WILL MY REFUND TAKE?


Please allow OWN HER LOOK team 7 working days to process your return & refund from the day we receive the item(s)
Your bank may take 3-5 working days to show the refund in your account. We recommend you obtain and keep a copy of your proof of postage and use a recorded service, so you can track its journey. OWN HER LOOK will not be held responsible for any missing parcels on the customers behalf.


I HAVE RECEIVED A FAULTY OR INCORRECT ITEM, WHAT SHOULD I DO?

Please contact OWN HER LOOK and we can look in to this and resolve the issue as soon as possible. 
email us from our "CONTACT US" page.

DO YOU OFFER STUDENT DISCOUNT?

Unfortunately we do not offer student discount.

DO YOU SELL GIFT VOUCHERS?

No, not at the moment.

DO YOU HAVE A SHOP?

NO. We sell on trend & celebrity inspired fashion online only.