Please select your preferred delivery option on the check out page.
All delivery services are detailed below.
Orders will require a signature on receipt. We can also deliver to an alternative address which you can enter on the check out page.
Orders placed before 2pm Monday to Friday will be dispatched within one working day. Orders placed after 2pm on Friday* and weekend orders will be dispatched on Monday* (*Excluding bank & public holidays)
Orders are shipped within one working day from placement of order.
£3.95 UK Standard, second class - Estimated 3-5 Working Days
£4.95 UK First class - Estimated 1-3 Working Days
*Orders placed on Friday after 2pm will be dispatched on Monday (the next working day) and will arrive with you Tuesday.
FREE DROP OFF- LS8, LS9, LS14 & LS15 POSTCODES ONLY...
*A member of our team will contact you via email to arrange a convenient day/time :)
Returns are accepted within 14 days of receiving your order.
Please inform us within 7 days if there is a problem with your order. All that we ask is that items are in there original condition with tags intact.
Please allow up to 7 working days for OWN HER LOOK to process your return and refund.
Your bank may take 3-5 working days to show the refund in your account. We recommend you obtain and keep a copy of your proof of postage and use a recorded service, so you can track its journey. OWN HER LOOK will not be held responsible for any missing parcels on the customers behalf.
Please be careful when trying on your gorgeous garments. We cannot refund items that are marked with tan, makeup, deodorants or creams.
All discounted & clearance items are non-returnable.
All postage costs are non refundable.
PLEASE ENCLOSE A NOTE WITH YOUR RETURN INCLUDING YOUR ORDER NUMBER AND NAME.
Return address:OWN HER LOOK