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Terms and Conditions


All delivery times are approximate and we cannot be held responsible for late deliveries.

We cannot cancel any orders once payment has been made.

By using our services you are agreeing to all our terms of service. We may change information from time to time so it would be best to keep checking this page.

You are liable to read the terms and conditions before purchase. By purchasing from us you agree to all our terms.

We reserve the right to amend and withdraw the services without any notice including offers and promotions

On some occasions we will be unable to fulfil all or some of your order. In these instances we will provide a full refund for any items we could not supply.

Please do not refuse delivery as we will not be able to refund your postage costs.

We cannot be held liable or responsible if the website is down due to technical difficulties

Any lost or undelivered items will be replaced with a like for like product. If we do not have the product in stock we will give you the option of waiting for a replacement or a full refund

We will only issue a refund/replace any lost/undelivered orders after 14 working days has passed.

We are not liable to pay returns postage unless the item was damaged

We do not accept returns on items that have been worn or washed.(Please check items for damages before wearing)

Once an order has been placed we CANNOT change your address, you are responsible to ensure your address is correct at the time of placing your order. We are not liable for any orders being sent to the wrong address. 

Returns MUST be received back to us within 14 days for a refund/exchange.

Please see our returns policy.

Please use a safe tracked method when returning orders to us. We will not be liable for any lost orders.

Any incorrect/damaged orders received must be returned to us before we can process any refunds/exchanges (Postage costs will be refunded)

Any incorrect/damaged items MUST be sent back to us within 14 days of purchase to be eligible for a refund/exchange.

We are not liable for any lost returns. (Please always use a tracked/recorded method)

During busy periods you may expect delays with your order. Delays will be announced under "Delivery & returns"

By shopping with us online you agree to all our terms and returns/payment/shipping information.

We DO NOT deliver to PO Box addresses. If you place an order with a PO Box address it will be refused and your order will be sent back to us. We will deduct the delivery charges from you as well as any custom charges that may have been incurred.


Terms of Sale

 

When placing an order products are subject to availability, If out of stock you will be informed and refunded fully.

Dispatch times may vary by a few days.

Any undelivered orders must be reported to us. We will agree to refund you or replace the item, pending stock. If we are unable to re send the original order we will process a full refund in full. Please note items are classed as lost after 14 working days

Any incorrect items received must be returned to us (Postage costs will be refunded)

We do not accept returns on items that have been worn or washed or received back to us after 14 days of purchase.

If orders are returned to us outside the returns policy (14 days) We will either send your item back to you (You will have to pay postage) or we will issue you with a credit note.

We reserve the right to withdraw or change any sale promotions or offers without notice

Our contract to you

When you place an order you will receive an order confirmation via email

Discount codes

Will be offered out on social network sites and magazines the terms of them will be as they say where they are promoted. Discount codes are only for use on full price items and cannot be exchanged for cash.

We have the right to change any parts of the website at any given time without any notice. This may include prices, variations and delivery times.

Complaints must be sent to us in writing

OWN HER LOOK 
40 Thornfield way
Leeds 
LS15 7UZ
 

If for any reason a dispute cannot be resolved you may find further assistance from the Online Dispute Resolution Website